Life Insurance Resources for Existing Customers

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Learn more about the trusted carriers we partner with, when to seek their support, and how to get a hold of them below.

When can SelectQuote help?

Our licensed insurance agents are here to help you understand your choices for life insurance coverage, compare options from multiple highly rated carriers, and take the initial steps in applying for your policy. While we can help answer your questions about the process, qualifications, and options, there are some questions and actions that our trusted carrier partners are better suited to help with once your policy is active.

Explore Life Insurance FAQs

What questions and actions can my life insurance carrier help with once my policy is active?

Once your life insurance policy is active, your carrier may be best suited to answer questions and provide support for changes you may have, including:

Adding and/or changing beneficiaries, owners, and/or trusts
Making a payment
Updating payment information
Questions about payment (processing, upcoming charges, mode of payment, etc.)
Claims assistance

Changing and/or updating personal information (name, address, email, phone number, etc.)
Reinstating a lapse in coverage
Increasing or decreasing your policy face amount
Proof of insurance and/or copy of policy

American General (AIG/Corebridge)

Website: www.corebridgefinancial.com/lifeportal

Customer Service Email: [email protected]

Fax: 844-930-0370 or 855-601-1834

Direct Customer Contact Number(s):

General Contact: 800-888-2452
Policy Numbers That Start with YME or YMC: 800-888-2452
Policy Numbers That Start With 417985 or 417986: 844-452-3832
Policy Numbers That Start With SLL: 800-633-6259

Address for Payments:
Corebridge Financial
Attn: Lockbox 733479
JPM TX1-0029
14800 Frye Road, 2nd Floor
Ft. Worth, TX 76155

Address for Inforce (INF) Forms:
PO Box 818005,
Cleveland, OH 4418

Banner

Website: www.lgamerica.com

Customer Service Email: [email protected]

Fax: 301-294-6960

Direct Customer Contact Number: 800-638-8428

Address for Payments & Inforce (INF) Forms:
Banner Life Insurance Company
3275 Bennett Creek Avenue
Frederick, Maryland 21704

William Penn

Website: https://www.lgamerica.com/

Customer Service Email: [email protected]

Fax: 516-229-3081

Direct Customer Contact Number: 800-453-7366

Address for Payments & Inforce (INF) Forms:
William Penn Life Insurance
3275 Bennett Creek Avenue
Frederick, Maryland 21704

Pacific Life

Website: https://life.myaccount.pacificlife.com

Customer Service Email: [email protected]

Fax: 844-520-1618 or 949-219-8811

Direct Customer Contact Number: 844-276-0193 or 800-347-7787

Address for Payments & Inforce (INF) Forms:
Pacific Life Insurance Company – Lynchburg Operations
PO Box 2873
Omaha, NE 68103-2873

Address for Overnights:
6750 Mercy Rd, Ste B Omaha, NE 68106

Prudential

Website: https://www.prudential.com/login

Customer Service Email: [email protected]

Inforce (INF) Forms Email: [email protected]

Marketing Claims Email: [email protected]

Fax: (215)784-3624

Direct Customer Contact Number(s):

General Contact: (800) 782-5356 or (800)778-2255
Customer EFT Change Phone Number: (800)854-2977
Website Support: (800)778-4357
Claim Phone Number: (888)850-9991 or (800) 778-2255

Address for Term Life Insurance:

Inforce (INF) Forms:
P.O. Box 981503
Boston, MA 02298-1505

Inforce (INF) Payments:
P.O. Box 981503
Boston, MA 02298-1505

PRO Status Payments:
PO Box 981503
Boston, MA 02298-1505

Overnights:
FIS Lockbox Operations Doc 2, Attn: Prudential CID 6
P.O. Box 981503.
10 Dan Rd, Canton, MA 02021

Claims:
P.O. Box 981503
Boston, MA 02298-1505

Reinstatements:
P.O. Box 981503
Boston, MA 02298-1505

Address for Universal Life Insurance:

UL, UL2, SUL, SIUL, IAUL,
Founders Plus:
P.O. Box 981505
Boston, MA 02298-1505

Overnight for UL Business UL, UL2, SUL, SIUL, IAUL, Founders Plus:
FIS Lockbox Operations
Doc 2
Attn: Prudential CID 8, P.O.
Box 981505
10 Dan Rd
Canton, MA 02021

Symetra

Website: symetra.com

Customer Service Email: [email protected]

Fax: 866-532-1361

Direct Customer Contact Number: 833-447-9438

Customers can find a copy of their policy, change bill payment method, see recent transactions, and access beneficiary information at the customer portal.

United of Omaha

Website: www.mutualofomaha.com/customer-access

Customer Service Email: [email protected]

Fax: ATTN: Policyowner Services (402) 997-1906

Direct Customer Contact Number: 800-453-7366

Address for Payments & Inforce (INF) Forms:
Mutual of Omaha
ATTN: United of Omaha
Mutual of Omaha Plaza
Omaha, NE 68175

The contact information for our carrier partners is included above. If you’re having trouble determining which form of contact is best, please reach out to our team of Customer Care Agents at 1-888-551-7232.